Reputation management for local businesses
Your reviews decide whether someone calls you or the next business down the list. We answer every review, help you get more real ones, and report the fake ones. No bought reviews, ever.
Is this where you are?
Most review problems look like one of these.
Bad reviews sitting unanswered
Every customer who checks you reads them, and your silence too.
A review that looks fake
No job on record, or a pattern of reviews from accounts with no history.
Happy customers who never review
You do good work. Nobody writes it down.
Fewer reviews than the competitor
They have hundreds. You have a handful. People notice.
What is reputation management?
For a local business, it's mostly your Google reviews. How many you have, how recent they are, and how you reply.
It isn't deleting bad reviews. You can't, and nobody honest can promise it. It's getting more good ones and answering the bad ones well.
People read your replies as closely as the reviews. A calm answer to an angry review often wins more trust than a five-star one.
Fake reviews are now illegal
Not just against Google's rules. Against federal law.
Fake reviews
Written by people who never used you, including AI-written ones.
Paying for a good review
Any reward that depends on the review being positive.
Staff reviews without saying so
Owners, managers and employees reviewing their own business.
Scaring people off bad reviews
Threats or false claims to get a negative review removed.
All four are banned by the FTC's rule on fake reviews, which lets the FTC fine businesses that knowingly break it. Any agency selling you reviews puts your business at risk too.
So we only do what's allowed: ask every customer, reply to every review, and report the ones that break the rules.
What to do about a bad review
Reply. Keep it short and calm, don't argue, and offer to sort it out offline. Google says replies show customers you value their feedback.
If the review breaks Google's rules, flag it. Fake, off-topic, hateful or from someone who was never a customer. Google decides, not you or us, and our guide walks through what Google will take down and what it won't.
Then get more real reviews. One bad review among fifty good ones barely matters.
What review management covers
Five things we do every month.
Monitoring
New reviews on Google and the other sites that matter to your industry.
Replies
Every review answered, in your voice. Bad ones handled without a fight.
Review requests
Asking every customer after the job, by text or email, with your Google link.
Fake review reports
Reviews that break Google's rules flagged, with the evidence written down.
Monthly summary
New reviews, rating trend, and what customers keep mentioning.
How we manage your reputation
Four stages. Each one gives you something you can see.
See what customers see
Your reviews, your rating, what's unanswered and what looks fake.
You get A short list of what to fix first.
Answer the backlog
Every unanswered review gets a reply, starting with the negative ones.
You get No review left hanging.
Start asking
A text or email after each job, with a direct link to leave a review.
You get A steady flow of real reviews.
Keep watching
New reviews answered, suspicious ones flagged, trends reported monthly.
You get A monthly summary you can read.
Who it's for, and who should wait
Worth doing now
- Customers are happy but rarely leave reviews
- Negative reviews are sitting unanswered
- You suspect some reviews are fake
Not a fit
- You want bad reviews deleted. Nobody can promise that
- You want to buy reviews. It's illegal now
Reviews that mention the Wyoming towns you serve
A review that says 'fixed our furnace in Laramie' helps you in Laramie. We make asking easy.
CasperNatrona County
On the North Platte River below Casper Mountain. Our business address is here.
Review requests timed right after each Casper job.
CheyenneLaramie County
The state capital, where I-25 meets I-80. Home of Cheyenne Frontier Days.
Replies that sound local, not like a template.
LaramieAlbany County
Home of the University of Wyoming, on I-80.
Reviews from Laramie customers that name the town naturally.
GilletteCampbell County
The Powder River Basin's energy town, on I-90.
Review links your crews can text from the job site.
PowellPark County
Home of Northwest College, near Cody and Yellowstone's east entrance.
Small-town word of mouth, turned into Google reviews.
Jackson HoleTeton County
Gateway to Grand Teton and Yellowstone. Busy in summer and ski season.
Visitor reviews answered fast, while the trip is still fresh.
Also across Wyoming Green River, Evanston, Riverton, Rawlins, Cody, Douglas, Torrington, Buffalo, Worland, Newcastle. And local businesses anywhere in the USA.
Review management pricing
Reviews on their own, or handled inside every plan.
Review starter
Reviews handled while you work
$299 a month
- Every Google review answered
- A review link and QR code for your team
- A monthly review summary
- No contract, stop any month
Essential, $199/mo
Replies only.
Growth, $499/mo
Replies, plus SMS and email review campaigns.
Scale, quoted
VIP reputation management, across several locations.
Reputation management on its own is quoted. Review work is also part of our monthly plans.
Reputation management questions
Didn't find yours? Ask us directly.
Can you remove bad reviews?
No, and be careful of anyone who says they can. We can flag reviews that break Google's rules. Google decides whether they come down.
A competitor left us fake reviews. What can we do?
Write down why each one is fake, then flag it to Google. Keep getting real reviews so the fake ones matter less.
Should we reply to good reviews too?
Yes. A short thank-you shows you read them, and people considering you notice.
Can we offer a discount for a review?
No. Rewarding reviews breaks Google's rules, and rewarding only positive ones breaks the FTC rule too.
Can we only ask happy customers?
No. Google bans picking who gets asked. Ask everyone. Most people who bother are happy anyway.
Is there reputation management near me?
We're based in Casper, Wyoming and work with businesses across the USA. Reviews are online, so where you are doesn't matter.
Do you handle Yelp and Facebook too?
We monitor and reply on the sites that matter for your industry. Google is usually the one that counts most.